FAQ

Frequently asked questions

Can I cancel my order once it has been placed?


We are very quick at processing orders to make sure that you receive it as soon as possible. Once an order has been placed we're unable to cancel it.




How will I know my order is confirmed?


You will receive an order confirmation via email.




How do I determine if my foot is wide width?


You will need to measure your foot to determine if you are wide width. All you need is a pen or pencil, a tape measure or large ruler, and a piece of paper. But before you start, there are a few things to keep in mind so you get the most accurate measurement: A) Your feet expand during the day, so measure them at night rather than in the morning. B) Don’t measure your foot on an uneven or elevated surface. C) If you wear socks with your shoes, put them on before measuring. Here’s how to tell if you have wide feet in three easy steps. Place the paper on a flat, even surface and step on it.Trace an outline of your foot with the pen or pencil.Record your measurements and compare them against our shoe-sizing chart. Remember, width is the distance between the two widest points on your foot. Height is the distance between the longest toe and your heel.




Can I still purchase shoes if I do not have a wide width?


We cannot guarantee the perfect fit, but you can size down ½ size if you have a normal width. In order to ensure the best fit we do not recommend that you purchase boots or flats. You can also reference the size chart to see most accuarte measurements.




How do I track my order?


You will receive a tracking number via email provided by.




How long does it take for my order to be shipped?


Orders are processed and taken to shipment facility within 1-2 business days.




What is the size range at One: Eleven shoes?


We carry size 6-12 wide width however, certain sizes may vary per style.